With BASMA.com, your smile is guaranteed! We provide support and refinements (any extra steps on top of your treatment plan if needed) that are free of charge throughout your aligners journey in case you were fully committed to the treatment requirements.
1. Aligner Replacement Policy
Aligners should be handled with care. In the event that you break or lose your aligners, we will provide you with replacement aligners free of charge (excluding the shipping and custom fees). We cover up to 2 replacement aligners. Additional replacements will be charged.
2. Retainer Replacement Policy
If the first retainer is damaged or broken within one (1) month of delivery, one replacement will be provided free of charge (excluding shipping and customs fees). This applies to one-time replacement only.
3. Aligner Refund Policy
Where you cancel within the 15-day window, your refund will be the amount paid less the following non-recoverable costs:
(i) any deposit (deposits are non-refundable); (ii) the payment-processing fee for your original payment method (Tabby 7%, Stripe 5%, Paylater 6%, Tamara 7%, Cash–Whish 2%); (iii) additional clinic and clinical service fees, excluding the first visit fee, already incurred on your behalf, including 3D scans, IPR, attachments, and any in-clinic procedures performed prior to cancellation; and (iv) customs fees, which are non-refundable. The remaining balance will be refunded within 30 calendar days from the date of cancellation.
4. Accessories Refund Policy
All accessory purchases are final and non-refundable after order confirmation, except where the item is proven to be defective upon receipt.
5. Return Policy
Should you receive a damaged, defective, or incorrect item (Aligners, Whitening Kits, Retainers), contact our customer care team at [email protected] within 15 calendar days from the delivery date.
6. Shipping
BASMA.com does not ship or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctioned countries.
Customs fees are not included in the product prices and are the responsibility of the recipient. Customs fees are not refundable.
If you have any questions, please get in touch with us at [email protected]